{"id":9596,"date":"2024-06-12T12:20:26","date_gmt":"2024-06-12T12:20:26","guid":{"rendered":"https:\/\/metropolisfinance.com.au\/?page_id=9596"},"modified":"2024-06-21T05:55:28","modified_gmt":"2024-06-21T05:55:28","slug":"complaint-procedures","status":"publish","type":"page","link":"https:\/\/metropolisfinance.com.au\/zh-hans\/complaint-procedures\/","title":{"rendered":"Complaint Procedures"},"content":{"rendered":"

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If you are not satisfied with our service, please let us know. We aim at resolving your complaint in a fast and easy way.<\/h4>\n

Here is how to reach us:<\/h4>\n

Email:\u00a0processing@metropolisfinance.com.au
\nMail: The Director, Metropolis Finance, 604\/1 Queens Road, Melbourne VIC 3004<\/p>\n

Dispute Resolution Process:<\/h4>\n

Step 1:<\/p>\n

Please file a complaint by writing an email or mail to us.<\/p>\n

Step 2:<\/p>\n

We will acknowledge the receipt of your complaint within 5 business days of receiving your complaint.<\/p>\n

Step 3:<\/p>\n

We will resolve your complaint within 30 calendar days of receiving your complaint by writing to you to advise the outcome of the investigation and provide you with a fair remedy.<\/p>\n

Step 4:<\/p>\n

If we are unable to resolve the dispute within the above prescribed timeframe, you may refer the matter to external dispute resolution authority. Please note, if our internal process is still in progress, the external dispute resolution authority may request our internal process to be completed before considering your matter.<\/p>\n

The external dispute resolution authority can be contacted via:<\/div>\n
    \n
  • Online: www.afca.org.au<\/li>\n
  • Email: info@afca.org.au<\/li>\n
  • Phone: 1800 931 678<\/li>\n
  • Mail: GPO Box 3, Melbourne VIC 3001<\/li>\n<\/ul>\n

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    If you are not satisfied with our service, please let us know. We aim at resolving your complaint in a fast and easy way.<\/h4>\n

    Here is how to reach us:<\/h4>\n

    Email:\u00a0processing@metropolisfinance.com.au
    \nMail: The Director, Metropolis Finance, 604\/1 Queens Road, Melbourne VIC 3004<\/p>\n

    Dispute Resolution Process:<\/h4>\n

    Step 1:<\/p>\n

    Please file a complaint by writing an email or mail to us.<\/p>\n

    Step 2:<\/p>\n

    We will acknowledge the receipt of your complaint within 5 business days of receiving your complaint.<\/p>\n

    Step 3:<\/p>\n

    We will resolve your complaint within 30 calendar days of receiving your complaint by writing to you to advise the outcome of the investigation and provide you with a fair remedy.<\/p>\n

    Step 4:<\/p>\n

    If we are unable to resolve the dispute within the above prescribed timeframe, you may refer the matter to external dispute resolution authority. Please note, if our internal process is still in progress, the external dispute resolution authority may request our internal process to be completed before considering your matter.<\/p>\n

    The external dispute resolution authority can be contacted via:<\/div>\n
      \n
    • Online: www.afca.org.au<\/li>\n
    • Email: info@afca.org.au<\/li>\n
    • Phone: 1800 931 678<\/li>\n
    • Mail: GPO Box 3, Melbourne VIC 3001<\/li>\n<\/ul>\n

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